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Why was text removed from my message thread?
We remove text from messages when our system detects words or numbers that might include contact information. Communicating or paying outside Find Your Trainer can put you at risk, so we do this to help protect you from potential online fraud.
We ask that you communicate only through the FYT messaging system until you have booked your first FYT session. After a session is booked your phone number and location will be shared with your trainer, and they are free to share their number as well.
By communicating and booking directly through FYT, you’ll have access to our secure payments platform, 24/7 customer support, and your sessions will be covered by our insurance program.
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