We know that most trainers like to get to know a client before their first session to make sure you're a great match. There is nothing quite like personally sharing exercise history, goals and expectations before the first session to make sure that you and the client are both comfortable.

AFTER the client books their first session, they have the option to request a phone consultation with you before their first session. You will be notified if the client does request a phone consult and their phone number will be provided to you. This option is available ONLY to clients who book a paid session.

We recommend a 15 minute phone call before the session -- just message the client for a few good times to have the call. It is NOT necessary to book this call in your FYT calendar because this will charge the client for the session. If for any reason you or the client do not believe that you're a good match, the session can be cancelled and the client can rebook with a different trainer or request a full refund.

If a new client does not request a call, you can still offer this as an option in your welcome email to the client.